Although we hope you love all your items from BIBA GERTRUDE ST, we have a returns policy in place if you are not 100% happy with your purchase.
BIBA GERTRUDE ST. will provide a full refund or credit note for all full price items that adhere to the below conditions.
To complete your return, we require a receipt or proof of purchase.
CONDITIONS FOR RETURNS:
• Items must be returned with 10 days of receiving your order
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• There are certain situations where only partial refunds are granted (if applicable):
-Hair products and brushes with obvious signs of use
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
HOW TO RETURN:
Contact our Customer Care via firstname.lastname@example.org with Quote your name, order number and item(s) you wish to return.
To return your product, you should mail your product to:
BIBA GERTRUDE ST.
237 Gertrude street, Fitzroy VIC 3065